Canal Furniture Reviews
Canal Furniture has an overall rating of 3.3 based on 19 reviews. Customer feedback on Canal Furniture is mixed.
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How would you rate Canal Furniture?
All Canal Furniture Reviews (19)
robert1996
May 21, 2026
"Professional overall, but I felt a bit rushed"
The sales staff seemed professional and polite, but the whole interaction felt a little rushed to me. I would’ve appreciated a bit more patience and reassurance, especially when I had questions, just so I felt more comfortable with everything
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john_Taylor82
April 27, 2026
"Delivery took longer than expected!!!"
The furniture showed up in good shape, so no complaints there!!! But the delivery definitely took longer than they originally told me, which was kind of frustrating!!! I ended up having to call once just to see what was going on. Overall, not a terrible experience or anything, just annoying having to wait around!!! I’d maybe order again, but probably not if I needed it quickly!!!
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TURBYFILL
April 22, 2026
"Took a while to put together, but worth it"
Assembly took a bit longer than I expected, and the amount of screws was kind of ridiculous, but the instructions were decent enough to follow. Once it was all together, the table looked really good, so I’m happy with it overall
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Robin_billups96
April 18, 2026
"Nice showroom, I guess??"
I stopped by the NY Furniture showroom to check out a sofa in person before deciding. The place looked nice and there were a decent number of pieces to look at. The staff was friendly when I got help, but they seemed busy, so I was just kind of standing around for a bit like... do I wait here or ask someone?? Prices seemed reasonable, but not exactly a bargain. Overall, it was okay. Nothing bad, just nothing that really wowed me either.
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johnpike7740
April 16, 2026
"It looks nice enough at first glance, but..."
It looks nice enough at first glance, but for the price, I expected it to feel a little more solid. A few parts come across kind of cheap, which was a bit disappointing. It’s not bad overall, just not quite the quality I thought I was getting.
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KandaceLevesque_05
April 12, 2026
"Delivery fee seemed okay in the end"
At first I was a little annoyed about having to pay for shipping, but it wasn’t that bad. The package showed up fine and on time, so whatever, I’m happy with it
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FranklinSandoval
April 06, 2026
"Got exactly what I ordered"
Well... my order from nyfurniture.com showed up just how it was listed. The color and size were right, and everything was included with no missing parts. Overall, I’m happy with how it all turned out...
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Joseph-domingues
April 02, 2026
"Decent prices, but the value isn’t always there"
I found a few things that were priced fairly, but some items felt more expensive than they should’ve been for the quality. The delivery fee didn’t help either and made the total feel a bit less worth it. It’s not a terrible store or anything, but whoever runs this should probably take another look at the pricing because it’s not always the great deal it seems like at first
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adam_Oliver88
March 15, 2026
"So... easy to find what I needed"
So... the site was really easy to get around, and I found the sofa I wanted quickly.
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john1972
February 27, 2026
"Good sofa overall, but not totally perfect"
I ordered a sofa from Canal Furniture and the whole process was easy. Delivery was about on time, which I appreciated, and the sofa does look really nice in my living room. I do have slightly mixed feelings though — it’s comfortable enough, but not quite as plush as I was expecting. Still, there weren’t any major issues and overall I’m happy with the purchase
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hello_david903
February 22, 2026
"Pretty much what I expected, unfortunately"
I ordered a sofa based on the product description, it ended up proving what I already kind of suspected about this site. The fabric didn’t look or feel like what was described, and the size was noticeably off too. When I contacted support, they basically told me it was “close enough,” which just confirmed my feeling that they don’t really stand behind the details they list. Not happy with the whole experience.
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randall_Jackson74
February 18, 2026
"I had to cancel my order from Canal..."
I had to cancel my order from Canal Furniture and was expecting the refund process to be a bit of a headache.
Surprisingly, it was really easy. I sent them an email, heard back the next day, and the money was back on my card within a few days. I didn’t have to keep following up or chase anyone down, which I really appreciated.
Surprisingly, it was really easy. I sent them an email, heard back the next day, and the money was back on my card within a few days. I didn’t have to keep following up or chase anyone down, which I really appreciated.
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JacobVazquez
February 09, 2026
"Torn because I usually love this brand"
I’ve bought from this brand before and have always had a good experience, so I was really disappointed when the couch showed up with broken legs and scratches along the sides. I wanted to love it, and part of me still trusts the brand, but this delivery definitely left me frustrated.
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FrederickRupp_47
January 23, 2026
"Found pieces that just felt right"
I was surprised by how many options they had. I get overwhelmed easily when shopping for furniture, but I found a sofa and dining set that actually felt like they belonged in my place without spending hours digging around. The prices seemed fair too, which made me feel a lot better about the whole purchase. I’d definitely shop there again.
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Nathaniel.prater
January 18, 2026
"Felt like my order disappeared into the universe"
I felt like I was chasing ghosts after placing my order. I had to keep asking what was going on, and every time I tried to get an update, nobody really gave me a clear answer. It was so frustrating, like, just tell me something! The lack of communication made the whole experience way more stressful than it needed to be.
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VERDEJO
January 14, 2026
"Fast replies, really fast"
I had a quick question about the delivery time and sent them a message late in the afternoon. They replied fast, like really fast, and explained everything clearly. I also needed to change my phone number after placing the order, and they sorted it out without any hassle at all. Super helpful support, super helpful. I’d definitely order from them again.
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David_landry97
January 08, 2026
"Not gonna lie, the warranty support..."
Not gonna lie, the warranty support was a bit of a mixed bag. They did help me get my claim sorted in the end, but the replies were slow and the whole process wasn’t exactly smooth. Glad it got resolved, but it could’ve been easier.
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davidsmall6339
January 05, 2026
"Packaging could have been better"
The package arrived on time, but the box was a bit damaged when I got it. Nothing too serious, but the packaging was just okay and could use a little improvement
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vanessa_Joosten00
December 05, 2025
"Exchange was way more trouble than it should’ve been"
I ordered a sofa and ended up needing to exchange it, they made the whole thing way more stressful than it needed to be. The return process was slow, the instructions were confusing, and I had to email them twice just to get basic answers. It also felt like the policy changed depending on who happened to reply, which was frustrating. I get that exchanges can take time, but this was mostly on them for not being clear or organized. Definitely wouldn’t order from them again.
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